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Due to a high demand on our service, we regret that referrals for our Model of Integrated Care are currently on pause and will re-open on Thursday 1st August. 


We are open for MLR Only referrals (including Suitability Assessments). However, due to technical difficulties with the online referral form, please email the Referrals Coordinator for advice on how to submit a referral. 

If you have already submitted a referral, we thank you for your patience in awaiting a response from us as we continue to process referrals received prior to this point. If you have any questions, please email or call 0203 058 2020.


If you are supporting a survivor of trafficking, torture or extreme human cruelty who could benefit from our care, or if you are a survivor yourself and would like to access our services, you can apply online using our online referral form. To refer someone to access our full range of services, you will need to select ‘Model of Integrated Care (MOIC)’ on the form.

If you are a legal representative and would like us to produce a Medico-Legal Report for your client, you will need to submit this request through our online referral form. You will need to select ‘Medico-Legal Report (MLR) Only’. Click here to find out more about Helen Bamber Foundation Medico-Legal Reports.  

You will not be able to make the referral without:

  1. Submitting it via our online referral form
  2. Including a signed consent form, showing that the client agrees to the referral

To make the referrals process as smooth and quick as possible, please read our referrals FAQs below before making a referral to the Helen Bamber Foundation.

If you have any questions or wish to enquire about the status of your referral, please email or call the referrals line at 020 3058 2022.

Unfortunately, we do not have the capacity to take on every survivor who is referred to us. We prioritise those who have the most complex needs and who have difficulty accessing mainstream services.

Please note: We are not an emergency service and those who are in crisis and in need of immediate support should call 999 or go to their local A&E.

Referrals FAQs
What services are available at the Helen Bamber Foundation?

There are two types of referral that can be made to the Helen Bamber Foundation:

  1. Model of Integrated Care (MOIC): If an individual would benefit from access to our full range of services, including: therapy, legal protection, housing and welfare, counter-trafficking, community and integration and medical advice.
  2. Medico Legal Report (MLR Only): If you wish to request solely a Medico-Legal Report from the Helen Bamber Foundation, you can make an “MLR-only” referral for an individual. Those who are referred for an MLR-only will not have access to our wider range of services. See more information on Medico-Legal Reports here.
Who can submit a referral?

Who can submit the referral depends on which type of referral you are making:

  1. Model of Integrated Care (MOIC): Anyone can refer someone to HBF for our full range of services. We receive referrals from a wide range of people; legal representatives, counter-trafficking and other migrant support organisations, GPs and mental health services and other third parties. We also accept self-referrals. Given the specialist and integrated nature of our service, we request detailed information about the individual’s needs before considering accepting the referral (see below). As such, we would encourage those able to provide the most information and documentation to submit the referral to ensure the referral is processed as quickly as possible.
  2. Medico Legal Report (MLR Only): Referrals for a medico-legal report must come directly from the legal representative. Referrals for reports from other professionals will not be considered. See more information on Medico-Legal Reports here
Who is eligible to access our services?

Due to our limited capacity, we prioritise those who have the highest number of needs across our services and those who have had difficulties accessing mainstream services.

We consider referrals for individuals who meet the following five eligibility criteria:

1. Age

We do not consider referrals for anyone under the age of 18. We consider that the services offered at HBF are best placed to meet the needs of adults. For those whose age is disputed by the Home Office, we go by the age given by the individual being referred.

2. Location

  1. Model of Integrated Care (MOIC): We can only consider referrals of those living inside Greater London for our Model of Integrated Care (MoIC).
  2. Medico Legal Report (MLR Only): We can consider referrals of those living outside of London if they are being referred for a Medico-Legal Report Only.

Please note that unfortunately we cannot offer our services to anyone who is currently in prison or immigration detention as we do not have the resources to do so.

3. Experience of interpersonal violence

We work with people who have survived state and non-state torture, human trafficking and other forms of extreme physical, sexual and psychological violence. The specialist services HBF offers are most suitable for survivors of multiple and repeated experiences of ill-treatment. Unfortunately, those who have only witnessed but never directly experienced violence, ill-treatment or exploitation will not fall within our remit.

4. Ongoing legal protection needs

We prioritise referrals for people who currently do not have status in the UK and therefore have ongoing legal protection needs. Unfortunately we are unable to consider referrals for people who have refugee or humanitarian status, indefinite leave to remain or UK citizenship. This is due to our limited capacity our area of expertise.

Please note that we may, on occasion, consider referrals of Victims of Trafficking who have been granted discretionary leave following a positive Conclusive Grounds, depending on the particular needs of the individual being referred, due to the limited nature of this leave.

5. Primary mental health needs relating to trauma

Our therapy service offers specialist trauma-focused therapeutic treatments for those who are suffering with the consequences of severe trauma, including Post Traumatic Stress Disorder. We will prioritise referrals for people who have need of these interventions.

What do I need to include in a referral?

To make a decision on a referral we need to be satisfied that we have a full understanding of the individual’s legal protection, welfare and housing, safeguarding, medical and therapy needs. It also should be clear from the referral why you feel that HBF, in particular, is best placed to meet the individual’s needs.

Where insufficient information is provided, our Referrals Coordinator will need to request further information from the referrer, which may delay the process. We therefore ask that the referral for is completed with as much detail as possible.

Before discussing a referral we require, as a minimum:

  • all available legal documentation relating to the ongoing immigration matter (including asylum interview notes, witness statement, Home Office decision letters and Appeal determinations) and
  • up to date GP notes.

Where this information is not available, and you are unable to obtain it, our Referrals Coordinator can to contact other supporting third parties to request the required documentation. We ask that you please ensure that large bundles of documents are separated into their component parts and sent as separate pdfs wherever possible.

For this reason it is very important that the consent form is completed and attached to the online referral form.

How does the referrals process work and how long does it take to make a decision?

We aim to respond to the online referral within 2 weeks of the date it is submitted, to acknowledge receipt and request any further information should we need to.

Once we have received all required information, the referral will be discussed in our weekly multidisciplinary referrals meeting. Every referral is discussed on a case-by-case basis by our multidisciplinary team, against the team’s current capacity, to determine whether we feel we are the best placed organisation to meet the individual’s needs.

For the majority of referrals, a decision is made within 2-4 weeks from the date the online referral form is submitted. However, the time taken to make a decision on a referral varies depending largely on the availability of information in the referral form and attached documentation. Where all required information and documentation is provided, a decision may be made in less than two weeks; where the referrer does not have the required information to hand, the decision is likely to be delayed.

How are decisions made?

We are a small organisation and receive a high volume of referrals – far higher than we are able to accommodate. We aim to help as many people as we possibly can while at the same time balancing the need for our services with the provision of the high level of care and support necessary for this client group. We take into account the complex needs of our clients and constraints on our capacity and therefore have to limit the number of cases we are able to take on each week.

Our multidisciplinary team assesses how we think the individual will benefit from our full range of services: legal protection, counter-trafficking, therapy, creative arts and integration, housing and welfare. Given our limited capacity, we have to consider who is going to benefit most from access to all of the services within our model of integrated care, and ultimately for whom we feel our Foundation is going to make the most difference. We focus particularly on the individual’s need for – and willingness to engage in trauma-focused therapy against the availability of good statutory services in the individual’s local area. Unfortunately this does mean that often we are not able to accept those who are relatively well supported.


Please note the Foundation currently has no child care facilities for persons attending the Foundation in connection with either therapeutic care or Medico-Legal Reports.

The Foundation cannot take responsibility for child care. Other arrangements should therefore be made before setting out to any and all appointment unless other arrangements are agreed in writing by the instructing party. View our Childcare Policy for more information.