Refund Policy

Donations through Worldpay

We have selected WorldPay to manage the processing of card payments, meaning we can take donations by card over the phone or by filling in your card details on one of our donation forms.

WorldPay’s payment solutions are trusted and secure and utilized by thousands of charities and businesses, big and small, all over the world.

Accepted currencies: GBP

 

Refund Policy

Once you have made a donation using WorldPay, you may request a refund  14 days by contacting our fundraising team on sophie.parker@helenbamber.org or 020 3058 2043.

All refunds will be credited to the payment card used to make the donation.

Please note that a refund may take as much as 3-6 weeks to be processed depending on the financial institutions involved.